TECH SUPPORT
We keep you running. The NI-TECH TECH SUPPORT is dedicated to resolving
your problems quickly so you can focus on your core business.
⚡ Fast Response
Immediate triage for urgent issues, prioritized and handled under your SLA.
🛡️ Secure & Compliant
Role-based access, audit logs, and backup policy. Protects customer and internal data.
🧑💻 Certified Experts
One-stop support across Network, VoIP, Cloud, and eCommerce operations.
How Support Works
- 1 Submit a ticket via portal, email, or phone
- 2 We diagnose, prioritize, and start remediation
- 3 Resolve and deliver a prevention report
✉️ Email
Create and update tickets by email.
Plans & Pricing
Quick Remote Help
- Simple questions, basic setup, how-to guidance
- Clearly scoped issues resolved quickly
- If scope increases → continues at hourly rates (with approval)
Consulting & Repair
- Advanced troubleshooting, configuration, repair
- Billed in 30-minute increments — $80 / 30 min
- Remote by default; secure session & change tracking
On-site Support
- Hands-on diagnostics, deployments, repairs
- Travel & scheduling required (region dependent)
- * Depending on task complexity, rates may be up to $300/hr.
For registered customers only. Business hours: Mon–Fri 8:00 AM–5:00 PM PT. Hardware failures or accidental damage are not tech support; they are typically covered by product protection plans or manufacturer warranty.
SLA at a Glance
* Example metrics. Replace with your actual SLA values.
FAQ
Can guests create tickets?
No. Only registered customers can create tickets.
What are your business and response hours?
Mon–Fri 8:00 AM–5:00 PM PT. P1 receives first response within 15 minutes during business hours.
Do you offer remote and on-site support?
Remote by default; on-site available as needed (region/contract dependent).
